Complex systems.
Clear outcomes.

Brisbane, Queensland · Remote

Rail and infrastructure construction group.

• Developed and deployed AI agents to automate clerical work, using Codex, Copilot Cowork and GitHub Copilot for development, and Copilot Studio and Power Automate for deployment and orchestration.
• Project-managed a US COINS ERP rollout from kickoff to go-live in approximately five months, in a two-person team with minimal vendor support. NZ and Chile rollouts are ongoing.
• Led API integrations for digital docketing and timesheeting, including integration design, Postman demonstrations and technical reviews with vendors.
• Combined hands-on Azure SQL and Microsoft Fabric data integration with business-process guidance for management reporting pipelines.
• Rolled out forecasting functionality, delivered cost-control training and consultancy, and improved commercial, procurement and financial processes.
• Configured and customised COINS reports, screens and monthly cost value reconciliation dashboards.

Brisbane, Queensland · Remote

B2B SaaS strategic investment and asset sustainment software.

• Led greenfield and brownfield software implementations of up to 300 effort-days for Australian electrical and water utilities.
• Advised electrical, water and transport utilities on asset sustainment, investment optimisation, project costing and integration modules.
• Facilitated on-site and remote requirements and process-redesign workshops, becoming a trusted advisor on product and project decisions.
• Shared best practice through client working groups and improved delivery processes through the global operational improvements group.

Eight Mile Plains, Queensland

B2B SaaS and on-premises construction ERP software.

• Specialised in commercial modules covering project budgeting, costing, commercial management and subcontracting.
• Configured systems to meet client needs, advised on process improvements and trained client subject-matter experts.
• Contributed product feedback and suggestions to improve internal processes.

Sawley, UK

B2B on-premises manufacturing ERP software.

• Supported manufacturers implementing EFACS ERP and advised on configuration and customisation.
• Customised XML and RhinoJS workflows; developed SQL queries in SSMS and reports and documents in BIRT.
• Delivered training to groups of client delegates, receiving positive feedback.

Purfleet Port, UK

Vehicle enhancement and production operations.

• Contributed to lean production and Kanban improvements within a management team that increased production capacity by 120%.
• Built Excel VBA planning tools for scheduling, exception management and just-in-time inventory movement.
• Restructured processes to support multiple customers, coordinated system upgrades and improved employee communications and tooling.
• Provided occasional duty management of a 110-person operation to meet daily production targets.

Poole, UK

Sales operations, reporting and key-account management.

• Improved the accuracy and speed of sales and S&OP processes using .NET, Excel, SQL and SAP B1 reporting and management tools.
• Coordinated sales prospecting and opportunity management, managed key accounts and delivered monthly business-unit reporting.
• Won the business unit’s first Lloyds-classified marine project during a secondment as UK & Ireland Regional Sales Manager.
• Completed an MSc dissertation on employee engagement and financial performance, working with contributors from the shop floor to senior leadership.

Horsham, Sussex, UK

Commercial account management and business development.

• Managed key accounts and prospects, led bid-team work and reviewed commercial terms; helped enter an adjacent market with an existing product.
• Produced intake forecasts and opportunity reporting, developed marketing materials and payback calculators, and contributed to budgets and KPIs.

After-sales service, support and supply-chain management.

• Established the after-sales function for spare parts, engineer visits, training and technical support, including its management tools, processes and reporting.
• Managed European customer and supplier relationships, commercial negotiations and the after-sales supply chain.
• Exceeded targets for intake, gross margin and invoicing timeliness.

Contracts Engineer at Flowserve (2008–2010) and Graduate Engineer at SSS Gears (2006–2008).